Subscription cancellation
You may cancel your Convert Projects subscription at any time from your billing settings or by contacting support. Cancellation stops future renewals. Unless otherwise stated, your access continues until the end of the current paid billing period.
Monthly subscription refunds
Monthly subscription payments are generally non-refundable once the billing period has started, except where required by law or where there has been duplicate billing, payment error, or a verified Convert Projects platform failure.
First-payment goodwill refund
For first-time subscribers, we may provide a refund if the request is made within 7 days of the first payment and no deck has been generated, published, exported, or shared from the account.
Add-on credit purchases
Add-on credit purchases are final and non-refundable once purchased, except where required by law or in cases of duplicate billing, payment error, or verified platform failure.
Credit restoration for failed generation
If a deck generation fails because of a verified Convert Projects platform error, we may restore the affected credit to your account. Credit restoration is not provided for incomplete briefs, unsupported inputs, user error, normal AI-output variation, or dissatisfaction with creative direction.
AI-generated output
Convert Projects uses AI-assisted tools to help create concept presentations. Outputs may vary and may require review, editing, or professional judgment. Refunds are not provided solely because a user is dissatisfied with AI-generated images, wording, layout, style direction, or design interpretation.
Concept presentation limitation
Convert Projects is intended for early-stage concept presentation and client communication. It does not provide construction drawings, technical specifications, engineering advice, code compliance review, procurement schedules, BOQs, or final design documentation.
Refund processing
Approved refunds are processed through Stripe and returned to the original payment method. Refund timing depends on the customer's bank, card issuer, and payment method.
Billing issues and duplicate charges
If you believe you were charged incorrectly, contact us within 14 days of the charge with your account email, charge date, and a description of the issue.
Account cancellation vs data deletion
Cancelling your subscription stops future billing but does not automatically delete your account or data. To permanently delete your account and its data, contact support with an explicit deletion request from the email address on file.
Contact
Billing questions or refund requests: hello@convertprojects.com.